At FNTSYWRLD, we want every shopping experience to be smooth and satisfying. If you are not completely happy with your purchase, please review our refund and returns policy below.
1. Returns Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must:
- Be unused, unworn and in their original condition.
- Be returned with all original tags, labels and packaging intact.
- Be accompanied by proof of purchase or an order confirmation.
Items that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
- Gift cards.
- Personal care and hygiene products.
- Items that have been used, worn, washed or damaged after delivery.
- Products clearly marked as non-returnable.
3. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method. Please allow the relevant bank or payment provider time to process the transaction.
The time required for the refund to appear in your account may vary depending on your payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank or payment account.
- Contact your card issuer or payment provider, as processing may take additional time.
- If the refund is still missing, contact us for assistance.
4. Sale Items
Items purchased during promotional campaigns or sales are subject to the same return conditions unless otherwise stated at the time of purchase.
Any exclusions or special conditions will be communicated clearly.
5. Exchanges
Exchanges are subject to product availability.
If you receive a defective, damaged or incorrect item, please contact us within 48 hours of receiving your order, providing your order number and clear photographs of the issue.
Once reviewed and approved, we will arrange an appropriate replacement or alternative resolution.
6. Gifts
If an item was purchased as a gift, any approved refund will be processed according to the original payment method used for the order, unless otherwise agreed.
7. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an incorrect, defective or damaged item supplied by FNTSYWRLD.
Original delivery charges are non-refundable unless the return is due to an error on our part.
We recommend using a trackable shipping service to ensure your returned item reaches us safely.
Please contact our team before sending any item back to receive the correct return instructions.
8. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective or different from what you ordered, please notify us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the problem.
Our team will review your request and assist with an appropriate resolution.
9. Contact Us
For any questions or assistance regarding refunds, returns or exchanges, please contact us:
Brand: FNTSYWRLD
Website: https://fntsywrld.ae
We reserve the right to review return and refund requests in accordance with this policy and applicable UAE consumer protection laws.